{"id":10,"date":"2024-06-05T19:31:17","date_gmt":"2024-06-05T18:31:17","guid":{"rendered":"https:\/\/guitarsandbasses.eu\/?page_id=10"},"modified":"2026-03-06T10:00:31","modified_gmt":"2026-03-06T09:00:31","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/guitarsandbasses.eu\/es\/refund_returns\/","title":{"rendered":"Delivery, Refund and Returns Policy"},"content":{"rendered":"
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Shipments and returns<\/p>

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Your pack shipment<\/h3>

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Packages are generally dispatched within 2 days after receipt of payment if they are in stock and are shipped via method chosen by customer. Whichever shipment choice you make, we will provide you with a link to track your package online if the delivery is trackable.<\/p>

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Shipping fees include handling and packing fees as well as postage costs. Transport fees vary according to total weight and size of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.\u00a0<\/p>

Boxes are amply sized and your items are well-protected.<\/p>

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EU deliveries have VAT included and are not subject to any extra fees within European Union.<\/h4>

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Deliveries to non-EU countries are subject to customers local Customs and VAT fees in whch we, MKS Custom Guitars, are not responsible and cannot give an estimate how much these possible fees are. These vary by countries and states.<\/h4>

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EU returns<\/h3>

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The return is accepted if informed within 15 days of receiving the goods but the customer is responsible of return costs which are not refundable. Inform us before sending the product back https:\/\/guitarsandbasses.eu\/contact\/ or by phone for return instructions, You can optionally sent your messages to info@guitarsandbasses.eu<\/p>

In case of wrong product sent by us the return is free for customer, also if the product is damaged during transportation, in this case customer must contact delivery company to get a report of damage and send it to us for evaluation.\u00a0<\/p>

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We do not accept cancellations by social media platforms because they are not controlled by customer support agents.<\/p>

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NON-EU returns<\/h3>

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The return from the rest of the world is accepted if informed within 15 days of receiving the goods but the customer is responsible of return costs which are not refundable.<\/p>

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Contact us by email info@guitarsandbasses.eu for return instructions, You can optionally sent your messages here https:\/\/guitarsandbasses.eu\/contact\/<\/p>

In case of wrong product sent by us the return is free for customer, also if the product is damaged during transportation, in this case customer must contact delivery company to get a report of damage and send it to us for evaluation.\u00a0<\/p>

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We do not accept cancellations by social media platforms because they are not controlled by customer support agents.<\/p>

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REFUNDS<\/strong><\/p>

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Refunds are handled within 14 working days after receiving the returned goods or cancelled order.<\/p>

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Need help?<\/h2>

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Contact us at info@guitarsandbasses.eu for questions related to refunds and returns.<\/p>

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Shipments and returns Your pack shipment Packages are generally dispatched within 2 days after receipt of payment if they are in stock and are shipped via method chosen by customer. Whichever shipment choice you make, we will provide you with a link to track your package online if the delivery is trackable. Shipping fees include…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t